Assure Performance Solutions

Call Scoring

Our 3rd Party Recorded Call Scoring service will bring results.
Do you record telephone calls for the purpose of;
  • Marketing, Advertising & Lead Generation
  • Emergency Dispatches
  • Mass Notifications
  • Customer Satisfaction
  • Maintenance Responses
  • Call Tracking 
  • Security
  • After Hours Calls
  • Sales & Leasing Proficiency
If the answer is yes, we can provide you with a telephone evaluation and call analysis for the purpose of improving your customer satisfaction which directly affects your retention rate and ROI.

By identifying areas that need improvement, you can 
target your training efforts to improve overall call performance. We employ key strategic services designed to enhance your community’s ability to track marketing dollars, increase lead conversion rates, and improve employee performance. 

We review and score real calls using a custom survey created to meet your organizational needs and industry best practices. Our scoring processes were created by industry professionals in the ownership, management, and operation of apartment communities.